At Suzhou KuaXingCheng E-Commerce Co., Ltd., we are committed to providing every customer with outstanding service, high-quality products, and a trustworthy shopping experience. This policy outlines our service standards and how our team supports your satisfaction.
1. Our Team
Our team consists of experienced professionals dedicated to:
- Providing fast and reliable customer support
- Ensuring product quality and safety
- Continuously improving the shopping experience
- Handling every order with care and attention to detail
We believe in integrity, efficiency, and customer-first values in everything we do.
2. Customer Support
We offer prompt and friendly support to address your questions, orders, and post-sale service needs.
- Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
- Support Email: service@kualicheng.com
- Response Time: Within 24 hours (business days)
3. Order Handling & Fulfillment
- All orders are carefully reviewed and processed within 1–3 business days.
- Our fulfillment team ensures accurate packaging and proper labeling for timely delivery.
- If an item is out of stock or delayed, we will contact you as soon as possible with options.
4. Service Commitment
We are committed to:
- Delivering products that match the descriptions and images on our website
- Offering secure and reliable payment and shipping solutions
- Ensuring fair treatment in cases of returns, refunds, or disputes
- Listening to feedback and continuously optimizing our service
5. Ethical Standards
We conduct business responsibly, including:
- Protecting customer data and respecting privacy
- Avoiding false advertising or deceptive practices
- Cooperating with industry standards and legal requirements
6. Contact Us
If you have any suggestions, concerns, or need help at any time, our team is here for you.
Suzhou KuaXingCheng E-Commerce Co., Ltd.
Address: No. 005, Factory Building, No. 1 Haihong Road, Zhangpu Town, Kunshan City, Jiangsu Province, China
Email: service@kualicheng.com
