Thank you for visiting and shopping at Suzhou KuaXingCheng E-Commerce Co., Ltd. Below are the terms and conditions that constitute our Shipping Policy.
1. Shipping Locations
We currently ship to most countries worldwide. If your country is not available at checkout, please contact us at service@kualicheng.com for assistance.
2. Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- Orders may experience slight delays during high volume periods or due to external factors (e.g., customs clearance, weather).
3. Shipping Methods & Delivery Times
| Destination | Shipping Method | Estimated Delivery Time |
|---|---|---|
| United States | Standard International | 7–15 business days |
| Europe | Standard International | 8–18 business days |
| Asia-Pacific | Standard / Local Carrier | 5–12 business days |
| Other Regions | Standard International | 10–25 business days |
Note: Delivery time may vary depending on the shipping address and customs policies.
4. Shipping Fees
Shipping costs are calculated at checkout based on weight, dimensions, and destination. Occasionally, we offer free shipping promotions — keep an eye out for banner announcements.
5. Order Tracking
- Once your order has been shipped, you will receive a tracking number via email.
- You can track your order status on our website or through the carrier’s website.
6. Customs, Duties, and Taxes
- Suzhou KuaXingCheng E-Commerce Co., Ltd. is not responsible for any customs and taxes applied to your order.
- All fees imposed during or after shipping (such as tariffs, taxes, etc.) are the responsibility of the customer.
7. Lost or Damaged Packages
We are not liable for packages lost or damaged during shipping. If your order arrives damaged, please contact the shipping carrier to file a claim. However, we’re happy to assist you in resolving the issue — email us at service@kualicheng.com.
8. Contact Us
For any questions related to your shipment, please contact:
Suzhou KuaXingCheng E-Commerce Co., Ltd.
Address: No. 005, Factory Building, No. 1 Haihong Road, Zhangpu Town, Kunshan City, Jiangsu Province, China
Email: service@kualicheng.com
