Thank you for shopping with Suzhou KuaXingCheng E-Commerce Co., Ltd. We value your satisfaction and strive to provide quality products and excellent service. Please read our refund policy carefully.

1. Returns

We accept returns within 14 days of delivery. To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging.
  • Proof of purchase or order number is required.

Note: Items marked as final sale, customized products, or opened personal care items are not eligible for return.

2. Refunds

Once your return is received and inspected:

  • We will notify you via email whether your refund is approved.
  • If approved, your refund will be processed within 5–10 business days, and a credit will automatically be applied to your original payment method.

3. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account or credit card statement again.
  2. Contact your payment provider; it may take some time before your refund is officially posted.
  3. If you’ve done all this and still have not received your refund, please contact us at service@kualicheng.com.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at service@kualicheng.com within 7 days of receiving your order.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
  • We recommend using a trackable shipping method. We are not responsible for items lost during return shipping.