1. What countries do you ship to?
We ship to most countries worldwide. If your country is not available during checkout, please contact us at service@kualicheng.com.
2. How long does shipping take?
Shipping time depends on your location. Typically:
- USA: 7–15 business days
- Europe: 8–18 business days
- Asia-Pacific: 5–12 business days
- Other regions: 10–25 business days
Processing time is 1–3 business days.
3. How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order through the carrier’s website.
4. Can I change or cancel my order?
If your order hasn’t been processed yet, please email us immediately at service@kualicheng.com. Once an order has shipped, we cannot make changes or cancel it.
5. What if my item arrives damaged or defective?
Please contact us within 7 days of receiving your order. Provide photos and your order number. We’ll arrange a replacement or refund depending on the issue.
6. Do you accept returns or refunds?
Yes. We accept returns within 14 days of delivery. Items must be unused and in original packaging. For more details, please refer to our Refund Policy.
7. What payment methods do you accept?
We accept most major credit/debit cards (Visa, MasterCard, etc.), PayPal, and other secure payment gateways as available at checkout.
8. Do you offer wholesale or bulk pricing?
Yes, we offer wholesale options for bulk purchases. Please contact us directly at service@kualicheng.com with your requirements.
